Terms and Conditions

1.1 Payment Terms: All fees payable to Only Doors UK will be invoiced according to the mutually agreed payment terms, which must be confirmed by all parties in writing prior to the commencement of any works and/or the procurement of any associated materials.

Pro-forma Invoice: A pro-forma invoice for 50% of quotation will be raised on confirmation of booking.

Interim Invoices (projects over £10k): Interim invoices will be issued every 14 days, reflecting the value of works completed to date. This may also include any additional material orders that exceed the initial cost and are not covered by the pro-forma invoice. These invoices are due 14 days from the date of the invoice.

Final Invoice: The final invoice will be raised upon the successful completion of works and will be due immediately.

1.2 Refusal of Service: Only Doors UK reserves the right to refuse to execute any order or contract if the payment arrangement or the Client’s credit is deemed unsatisfactory. This includes situations where the Client has an insufficient credit limit, is listed as high risk, or is unwilling to pay the pro-forma invoice.

1.3 Sign-Off Procedure: The Client or an authorised representative must be available to sign off on the works upon completion. If no representation is available at the time of completion, it will be agreed by default that all works have been accepted in favour of Only Doors UK, and the final invoice will be issued. The Client will have 48 hours to state in writing any reasons for not accepting the works.

1.4 Payment Obligation: Payments must be made promptly within the agreed payment terms as outlined above.

1.5 Currency: All payments must be made in sterling unless otherwise agreed in writing by Only Doors UK. An administration charge will apply for all non-sterling payments.

1.6 Fee Adjustments: Only Doors UK reserves the right to adjust fees and the project completion date if the scope of works or associated proposals are altered after the commencement of works.

1.7 Taxation: All costs submitted by Only Doors UK will clearly display all applicable taxes.

1.8 Retentions and Discounts: All retentions and contractor discounts must be declared at the tender stage. If any required deductions are not clearly displayed on the documentation and presented before costs are submitted, they will not be honoured by Only Doors UK.

1.9 Additional Work: If the Client requests additional work not covered by the original quotation, a further quotation will be provided. The additional work will not commence until the Client has placed an order and Only Doors UK has accepted it. The Company shall not be liable for costs and time delays caused by the delayed acceptance of additional work orders.

1.10 Minor Defects: Minor defects or matters requiring rectification that are covered by any guarantees shall not be considered valid reasons for withholding any balances due. Only Doors UK does not accept deferred withdrawals or payment retainers, such as retentions on works covered under warranty.

1.11 Late Payment: Under the Late Payment of Commercial Debts (Interest) Act 1998, Only Doors UK reserves the right to charge interest and compensation at the current statutory rate on any balances outstanding after the invoice due date, until the debt is settled in full.

1.12 Ownership of Materials: All materials delivered to the site will remain the property of Only Doors UK until the Client has paid for the works in full. If the Client defaults on any payment obligations under the contract, Only Doors UK may enter the site to repossess and remove the materials until all sums due are paid in full. This includes the right to dis-install and remove materials even if they have been installed or incorporated into the works.

2.1The Client must not attempt to instruct any other member of Only Doors UK’s workforce or subcontractors, and any such attempt shall be of no eƯect. Once the project has been confirmed, the cancellation charges set out below will apply.

2.2 Fees and Variations:

i. Quoted Fees: Any fees quoted are estimated according to specific project requirements, the agreed timescales, and any assumptions detailed in the proposal. If the timescales, project objectives, requirements, or the assumptions on which the quote is based change in any way, Only Doors UK reserves the right to review the agreed fee and charge for:

Any additional work that has resulted from the said changes. Only Doors UK shall not be liable for the costs and time incurred if delayed acceptance delays or interrupts the regular progress of the original works.

Any variance in cost resulting from items being omitted from the scope of works that may have subsidised other items within the works package.

Damage caused by other trades outside of our control. The Client shall be held liable for the cost of any repair or replacement.

ii. Commencement and Completion Dates: Any dates of commencement and completion of works are offered in good faith and are based on the position at the date of order. These dates are not guaranteed and could be subject to delays due to factors beyond the Company’s control, such as strikes, weather, accidents, government direction, force majeure, mechanical breakdowns, unavailability of materials and parts, or other causes. Only Doors UK will make all reasonable efforts to start and complete work by the
dates given but will not accept any liability for delays or any form of liquidated damages for external works governed by atmospheric conditions and beyond reasonable control.

iii. Working Hours: Our typical working hours (fully operational) are between 08:00 and 16:00, Monday to Friday, depending on travel arrangements (excluding bank holidays).
iv. Changes and Additions: All changes or additions to the project must be agreed upon in writing by Only Doors UK.

2.3 Cancellation Charges:

i. Cancellation During the Project: If the project is cancelled by the Client at any time during the project, the Client will be liable to Only Doors UK for any and all direct and indirect expenses and costs incurred by Only Doors UK, its oƯicers, agents, employees, or contractors, as well as any loss of earnings or any other loss whatsoever.

ii. Pre-Commencement Cancellation: Once the Client and Only Doors UK have entered into a contract, a written request to cancel any works must be made by the Client and accepted by Only Doors UK no later than 10 working days before the project is due to commence. The Client will be liable for any and all direct and indirect costs incurred by Only Doors UK.

2.4 Termination: Either party may terminate this agreement at any time by written notice to the other if the other party goes into liquidation, makes a voluntary arrangement with its creditors, or has a receiver or administrator appointed over all or part of its business.

2.5  Force Majeure: Neither party shall be liable for delays or failures to perform any obligation under these Terms due to events beyond their reasonable control.

3.1 Access and Information: The Client is responsible for providing accurate site information and ensuring that the Company has access to the property at agreed times.

3.2 Site Preparation: The Client must ensure that the site is prepared and free from any obstructions prior to the commencement of works. Any delays caused by inadequate site preparation may incur additional costs.

3.3 Utilities: The Client is responsible for ensuring that utilities such as water, electricity, and gas are available on-site and in working order throughout the project.

4.1 Health and Safety: The Company adheres to all relevant health and safety regulations. The Client must not interfere with the Company’s equipment or processes and must ensure the safety of all persons on-site.

4.2 Working Hours: Standard working hours are Monday to Friday, 8:00 AM to 4:00 PM. Any work required outside these hours must be agreed upon in advance and may incur additional costs.

4.3 Quality Control: The Company guarantees that all work will be carried out to a high standard. Regular inspections will be conducted, and the Client will be invited to review progress.

4.4 Subcontractors: The Company reserves the right to employ subcontractors for part or all of the works. All subcontractors will be subject to the same quality control and standards as the Company.

4.5 Surveys and Due Diligence: Before commencing any works, the Company will conduct necessary surveys and due diligence to assess the site conditions, existing structures, and any potential issues that could affect the project. The Client must provide access to all relevant areas and any prior reports or documentation that could aid in this
process.

4.6 Samples and Benchmarking: The Company may provide samples of materials, finishes, or coatings for the Client’s approval prior to commencing the full application. These samples will serve as a benchmark for quality and appearance. Any deviations from the approved samples must be agreed upon in writing before proceeding.

5.1 Workmanship Guarantee: The Company guarantees its workmanship for a period of 12 months from the date of completion. This guarantee does not cover normal wear and tear, misuse, or damage caused by external factors.

5.2 Materials Guarantee: Any materials used are subject to the manufacturer’s guarantee, which may extend beyond the Company’s workmanship guarantee.

5.3 Aftercare Services: The Company oƯers aftercare services at an additional cost. These services may include routine inspections, maintenance, or further renovation work.

5.4 The client is to be aware that with any guarantee / warranty provided by Only Doors UK or the manufacturer there will be a level of competent recorded maintenance that must be maintained throughout the covered duration, such as cleaning, this will be at the cost and liability of others.

6.1 Defects: Any defects identified within the guarantee period must be reported to the Company in writing. The Company will rectify defects at no additional cost, provided they fall within the scope of the guarantee.

6.2 Damages: The Company is not liable for any damage caused by the Client or third parties during or after the completion of works. Any such damages will be the responsibility of the Client

6.3 Third-Party Damage: The Company will take all reasonable precautions to prevent damage to neighbouring properties or public spaces. However, the Client is responsible for any claims arising from such damages unless caused by negligence on the part of the Company.

7.1 Public Liability Insurance: The Company holds public liability insurance covering up to £5 million. A copy of the insurance certificate is available upon request.

7.2 Client’s Insurance: The Client is advised to inform their insurer of the planned works and ensure that their property is adequately covered during the renovation or construction process.

7.3 Uninsured Risks: The Company is not liable for any uninsured risks, including but not limited to acts of
nature, fire, theft, or damage caused by third parties.

8.1 Assignment: The Company reserves the right to assign or transfer its obligations under these Terms to a qualified third party.

8.2 Dispute Resolution: Any disputes arising from these Terms shall be resolved amicably through negotiation. If a resolution cannot be reached, the matter shall be referred to mediation or arbitration in accordance with UK law.

8.3 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.

8.4 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9.1 Intellectual Property: All designs, plans, and documents produced by the Company remain the intellectual property of the Company unless otherwise agreed in writing.

9.2 Confidentiality: The Company and the Client agree to keep all confidential information shared during the project strictly confidential and not to disclose it to any third party without prior written consent.

9.3 Use of Images: The Company reserves the right to photograph the works for promotional purposes. The Client may opt out of this by providing written notice.

10.1 Entire Agreement: These Terms, along with the quotation and any other written agreements between the Company and the Client, constitute the entire agreement between the parties.

10.2 Acceptance: By confirming the quotation or making a payment, the Client acknowledges that they have read, understood, and agree to these Terms.

10.3 Modifications: Any modifications to these Terms must be made in writing and signed by both the Company and the Client.

10.4 The client warrants that they or their advisers understand these Terms and Conditions and that he agrees that by permitting Only Doors UK to enter the site and start upon the works the subject of the quotation, they irrevocably agree that only these Terms & Conditions shall apply and shall represent the entire agreement between the parties.